New Directions

Contact Us

New Directions

30800 Chagrin Boulevard
Cleveland, Ohio 44124
Phone: (216) 591-0324
Toll Free: (800) 750-6709
Fax: (216) 591-1243
Web site:


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Online Bill Pay

Staff at New Directions understand that everyone has busy lives and schedules. Our On-line Bill Pay option is a convenient, quick and easy way to manage and pay bills on-line.

For your convenience, New Directions offers easy payment options.

Your payment will be posted to your account within one to three business days of the transaction. There is no charge to our families for making a payment online. All personal information is protected and encryption secured.

To set up a payment plan, or discuss your account, please contact our Billing Department at 216-591-0324.

Access to Online Bill Pay

If you need help in paying for our services, apply with Prosper HealthCare Lending, a financing company in the behavioral health field.

Prosper Healthcare Lending is the premier financing company in the healthcare industry. With over $3 Billion borrowed and over 250,000 people empowered, this is a name and a program you can trust.

Here are some of the benefits you'll receive with a loan from Prosper HealthCare Lending:

  • Immediate decisions without affecting your credit!
  • Longer terms for lower monthly payments
  • No collateral required
  • No prepayment penalties
  • Fast & easy loan inquiry process
  • 100% Confidential